Frequently Asked Questions

Home healthcare is professional medical care provided at a patient's home by qualified doctors, nurses, physiotherapists, or other healthcare professionals. It replaces or supplements hospital visits for patients who are elderly, recovering from surgery, managing chronic illness, or receiving palliative care.

For many conditions, home healthcare provides equivalent or superior outcomes to hospital care, especially for chronic disease management, post-surgical recovery, rehabilitation, and palliative care. CARENZA follows clinical protocols that match hospital standards.

Call or WhatsApp CARENZA on +91-9619107070. Our care coordinator will assess your needs, recommend the right service, and schedule a professional to visit your home, often the same day.

Yes. CARENZA covers Mumbai, Navi Mumbai (Vashi, Nerul, Belapur, Kharghar, Panvel, Airoli, Ghansoli) and Thane (Thane West, Thane East, Mira Road, Bhayandar, Vasai, Virar).

Home nursing refers specifically to nursing care (injections, wound dressings, vital monitoring). Home healthcare is broader and includes doctors, physiotherapists, lab services, medical equipment, and physician oversight, as provided by CARENZA.

CARENZA's telehealth support line is available 24×7. Home visits are typically available between 8 AM and 8 PM, with urgent visit requests handled on priority.

In most areas of Mumbai, CARENZA can arrange a same day home visit. Emergency telehealth is available immediately. Contact us to confirm availability in your specific area.

Yes. All CARENZA professionals,doctors, nurses, and physiotherapists are qualified, registered, experienced and verified. The service is led by Dr Sunil Dhiliwal, a Pain and Palliative Care Specialist.

Yes. CARENZA has a dedicated Geriatric Care Plan for seniors, including regular doctor visits, medication reviews, nursing support, physiotherapy, and a dedicated care manager.

CARENZA provides home doctor visits seven days a week, including weekends and public holidays, subject to availability. Call +91-9619107070 to book.

Yes. CARENZA specialises in comprehensive bedridden patient care including nursing, physician visits, physiotherapy, bed sore prevention, catheter care, nutritional support, and 24×7 telehealth.

CARENZA serves all areas of Mumbai including Andheri, Bandra, Powai, Juhu, Malad, Borivali, Kandivali, Goregaon, Santacruz, Ghatkopar, Chembur, Mulund, Kurla, Dadar, Parel, Byculla, Colaba, Fort, Marine Lines, and all areas of Navi Mumbai and Thane.

Yes. CARENZA coordinates with hospitals and specialists for care continuity. We communicate with your treating physician and can liaise with hospitals including Kokilaben, Hinduja, Breach Candy, Lilavati, Fortis, and others.

CARENZA offers subscription plans from ₹4,999/quarter for general health to customised pricing for ICU at home and palliative care. Contact us for a personalised quote based on your needs.

Yes. Post-hospital discharge care is one of CARENZA's most requested services. We can begin care within 24 hours of discharge with nursing, doctor visits, physiotherapy, and medical equipment as needed.

Palliative care at home provides expert comfort-focused medical care to patients with serious illness in their own home. It includes pain management, symptom control, emotional support, and care coordination, provided by a physician-led team.

No. Palliative care can begin at any stage of serious illness, even alongside curative treatment. It focuses on improving quality of life for both patient and family, not on hastening or delaying death.

CARENZA's palliative care is led by Dr Sunil Dhiliwal, a Palliative Care Physician and Pain Specialist. This is a major differentiator from other home care companies in Mumbai.

Yes. While chemotherapy infusions are typically administered in hospital, many aspects of cancer care can be delivered at home including pain management, IV medications, dressings, tube care, nutritional support, and palliative symptom control.

End-of-life home care involves physician-directed pain and symptom management, 24×7 nurse availability, emotional support for the patient and family, care planning, and coordination to ensure the patient's final days are comfortable and dignified.

Hospice care is a specific programme usually for patients with less than 6 months prognosis, often in a hospice facility. Home palliative care from CARENZA is flexible, it can begin earlier, continue alongside treatment, and is provided at the patient's home.

Yes. Dr Sunil Dhiliwal specialises in cancer pain management. This includes assessment, opioid prescription and titration, breakthrough pain protocols, and regular review to ensure the patient remains comfortable.

Yes. Family counselling and caregiver education are integral parts of CARENZA's palliative care service. Families receive guidance on what to expect, how to provide home care, and how to support their loved one emotionally.

Insurance coverage for palliative and home healthcare in India varies by policy. CARENZA can provide detailed clinical documentation to support insurance claims. We recommend checking directly with your insurer.

Physician-prescribed opioid medications for palliative care can be administered at home under the supervision of a qualified doctor. Dr Dhiliwal is experienced in palliative opioid prescribing within the legal framework of Maharashtra.

Yes. CARENZA provides palliative care for advanced heart failure, COPD, kidney failure, neurological conditions including ALS, dementia, and Parkinson's disease.

Yes. CARENZA provides specialised dementia care at home including safety protocols, cognitive support activities, medication management, and caregiver training for family members.

Call CARENZA immediately on +91-9619107070. We prioritise urgent palliative and cancer care cases and can arrange a physician telephone consultation within the hour and a home visit as fast as possible.

Yes. CARENZA's trained nursing team provides tracheostomy care at home including tube changes, suction, stoma care, and monitoring — with physician oversight.

CARENZA connects families with bereavement counsellors and community support resources. We believe our responsibility extends beyond clinical care to supporting the whole family.

ICU at home is hospital-grade intensive care delivered in a patient's residence. It includes critical care equipment (monitors, ventilators, oxygen), 24-hour nursing, and daily physician review — for patients who require intensive monitoring but prefer to be at home.

ICU at home is suitable for stable but medically complex patients including those post-ICU discharge, patients with advanced COPD or heart failure, ventilator-dependent patients, and those receiving intensive palliative care.

When properly set up with qualified clinical staff and physician oversight — as CARENZA provides — home ICU can be as safe as hospital ICU for stable patients, with the added benefit of reduced hospital-acquired infections and greater family support.

CARENZA's home ICU includes vital sign monitors, oxygen concentrators or cylinders, IV infusion systems, suction machines, pressure-relieving mattresses, hospital beds, and other equipment as clinically indicated.

ICU at home pricing depends on the level of clinical support required. Contact CARENZA on +91-9619107070 for a customised assessment and quote.

Yes, for patients on non-invasive ventilation (BiPAP/CPAP) and selected cases of invasive ventilation. All cases are assessed by our physician for safety and suitability.

A doctor's discharge summary from hospital is helpful but not mandatory. CARENZA's physician will conduct an independent assessment and set up the appropriate level of care.

Yes. Stable post-stroke patients can receive nursing, physician monitoring, physiotherapy, and feeding tube management at home. CARENZA provides comprehensive post-stroke home care.

CARENZA has emergency escalation protocols. If a patient deteriorates, our team immediately contacts the physician, initiates stabilisation, and coordinates transfer to hospital if required.

Yes. CARENZA provides PEG tube care including feeding, tube patency checks, stoma care, and complication monitoring by trained nurses under physician supervision.

Yes. CARENZA provides a nurse at home for all types of injections — intramuscular, intravenous, subcutaneous, and insulin — across Mumbai, Navi Mumbai, and Thane.

Yes. CARENZA nurses administer IV fluids, antibiotics, vitamins, anti-nausea medications, and other IV infusions at home in Mumbai.

Yes. CARENZA's nurses provide sterile wound dressing at home for surgical wounds, diabetic ulcers, pressure sores, burns, and other wounds.

Yes. CARENZA provides urinary catheter insertion, replacement, and ongoing care at home — for both male and female patients.

A Ryles tube (nasogastric tube) is a feeding tube inserted through the nose into the stomach. CARENZA's trained physician can insert and manage Ryles tubes for patients who cannot eat by mouth.

Yes. CARENZA provides comprehensive pressure ulcer (bed sore) prevention and management including dressings, positioning protocols, pressure-relieving mattresses, and nutritional guidance.

Yes. CARENZA can provide 12-hour or 24-hour nursing shifts for patients who require constant nursing attention — such as ICU care, post-operative recovery, or advanced palliative care.

Yes. CARENZA offers daily nurse visits for ongoing treatments such as insulin injections, antibiotic courses, pain medications, or any daily procedure.

Yes. Post-surgical home nursing includes wound care, stitch removal, drain management, vital monitoring, medication administration, and physiotherapy coordination.

Yes. Overnight nursing is available for elderly, post-operative, or critically ill patients. Contact us to arrange regular overnight nursing for your family member.

A nurse attendant assists with daily activities (bathing, feeding, hygiene) but does not have clinical training. A skilled nurse (as provided by CARENZA) is a qualified nursing professional who can perform clinical procedures, administer medications, and manage medical conditions.

Yes. CARENZA's nurses provide insulin administration, blood sugar monitoring, foot care, and wound dressing for diabetic patients at home.

Yes. CARENZA provides nursing services seven days a week, including weekends and public holidays.

Yes. CARENZA has both male and female nursing professionals. Please specify your preference when booking.

Travel charges may apply depending on distance. Our care coordinator will confirm all charges before the visit so there are no surprises.

Yes. CARENZA provides home physiotherapy across Mumbai, Navi Mumbai, and Thane with certified physiotherapists for rehabilitation, pain management, and mobility support.

Home physiotherapy treats post-surgical rehabilitation, stroke recovery, Parkinson's disease, Parkinson's tremors, joint replacements, back pain, arthritis, sports injuries, neurological conditions, and general mobility decline in elderly patients.

The number of sessions depends on your condition and goals. Our physiotherapist will assess you on the first visit and recommend a treatment plan. Most rehabilitation programmes require a minimum of 10–15 sessions.

Yes, and in many cases more effective. Home physiotherapy allows the therapist to assess and treat the patient in their actual living environment, making rehabilitation more practical and relevant.

Yes. CARENZA's physiotherapists are trained in neurological rehabilitation for stroke patients including motor recovery, balance training, gait rehabilitation, and ADL (activities of daily living) retraining.

Absolutely. Home physiotherapy is particularly valuable for elderly patients who struggle to travel to a clinic. CARENZA provides gentle, progressive therapy for falls prevention, arthritis management, and mobility improvement.

Yes. Post-operative physiotherapy is one of our most requested services. We begin rehabilitation as early as the second week post-surgery, coordinating with your orthopaedic surgeon's protocol.

Yes. CARENZA provides physiotherapy and nursing for Parkinson's patients including gait training, balance exercises, fall prevention, and assistance with daily activities.

Yes. For bed-bound patients, our physiotherapists provide passive exercises, positioning, chest physiotherapy (for respiratory complications), and gradual mobilisation to prevent complications of immobility.

Contact CARENZA and our care coordinator will arrange an initial telephonic or home assessment. Our physiotherapist will advise on suitability and create a personalised programme.

CARENZA's elder care includes home doctor visits, medication management, nursing visits, physiotherapy, nutrition counselling, fall prevention, dementia care, chronic disease management, and a dedicated care manager for your family.

Yes. CARENZA provides specialised dementia care at home including safety protocols, cognitive support activities, behavioural guidance, caregiver training, and nursing and physician oversight.

CARENZA can arrange regular nurse or doctor home visits, medication management reminders, emergency telehealth access, vital sign monitoring, and a dedicated care manager who coordinates all care for your parent.

CARENZA's physician and nursing team provides comprehensive medication review and management, preventing dangerous drug interactions and ensuring correct dosing for elderly patients on multiple medications.

Yes. Post-fall rehabilitation includes physiotherapy for strengthening and balance, nursing for any wounds or injuries, physician review, and fall prevention modifications.

Yes. CARENZA believes in empowering families. Our nurses and physicians provide practical training in medication management, positioning, hygiene, and what to watch out for.

For healthy seniors, quarterly visits are usually sufficient. For those with chronic conditions or on multiple medications, monthly visits or more are recommended. CARENZA's Geriatric Care Plan includes 4 home visits per quarter.

Yes. CARENZA provides comprehensive Parkinson's care at home including physiotherapy, nursing, medication management, fall prevention, and physician monitoring of disease progression.

Yes. Our care coordinator and physician can assess the patient's needs and help families make an informed decision about the most appropriate level of care.

A care manager is a dedicated healthcare coordinator who oversees all aspects of a patient's care, communicates with family members, coordinates different services, and serves as a single point of contact. CARENZA's Geriatric and premium care plans include a dedicated care manager.

CARENZA offers subscription plans starting from ₹4,999/quarter which include home doctor visits. For one-time visits, contact us on +91-9619107070 for current pricing.

Yes. CARENZA has four main plans: General Health Plan (₹4,999/quarter), Geriatric Care Plan (₹12,999/quarter), Chronic Disease Management (₹7,499/month), and Cancer & Palliative Care (custom). See our Plans page for full details.

Yes. CARENZA offers pay-per-visit options for most services. Subscription plans offer better value and priority booking for regular care needs.

Call or WhatsApp CARENZA on +91-9619107070. You can also fill in the enquiry form on our website. Our care coordinator will call you back within one hour.

For pre-booked appointments, we schedule your preferred time. For urgent requests, we aim for same-day service in most Mumbai areas.

Have the patient's name, age, medical condition, address, and what specific service you need. Having recent medical reports or a discharge summary available is helpful but not required.

CARENZA aims to provide continuity of care. For ongoing care programmes, we will assign the same professional whenever possible.

CARENZA accepts bank transfer, UPI, and other digital payment methods. Contact us for specific payment details at the time of booking.

CARENZA provides clinical documentation to support insurance claims. Insurance coverage for home healthcare varies. Contact your insurer directly to check your coverage.

Yes. Please inform CARENZA as early as possible if you need to cancel or reschedule. Our policy details are available on our terms and conditions page.

Subscription plans are quarterly or monthly. Individual services can be booked as one-time visits. There is no long-term commitment required.

Yes. CARENZA's professionals are trained to navigate all types of residential settings including high-rise apartments, gated communities, and independent homes across Mumbai.

CARENZA's team speaks Hindi, Marathi, English, and other regional languages. Please inform us of your language preference when booking.

Yes. CARENZA offers a free telephonic care assessment and can arrange an in-home assessment for complex care needs. Contact us to arrange this.

CARENZA is physician-led not a tech platform connecting nurses and caregivers. We offer clinical oversight, personalised care plans, and specialist services that staffing apps cannot provide.

A PEG (percutaneous endoscopic gastrostomy) tube is a feeding tube inserted directly into the stomach. CARENZA provides PEG tube feeding, care, and monitoring at home for patients who cannot swallow safely.

Yes. CARENZA supplies and manages oxygen concentrators, cylinders, and BiPAP/CPAP machines for patients with respiratory conditions at home.

Suction care removes secretions from the mouth or airways for patients with tracheostomy or swallowing difficulties. CARENZA's trained nurses perform this procedure safely at home.

Yes. CARENZA provides regular home blood glucose monitoring for diabetic patients, with results recorded and reviewed by our physician.

Yes. Nebulisation therapy for COPD, asthma, and other respiratory conditions can be provided at home by CARENZA.

Yes. CARENZA provides rental of hospital-grade beds, pressure mattresses, wheelchairs, walkers, and other equipment for home use in Mumbai.

BiPAP and CPAP are non-invasive breathing support machines used for sleep apnoea, COPD, and respiratory failure. CARENZA supplies these machines and trains families in their use.

Yes. Post knee replacement rehabilitation is one of the most common physiotherapy requests. Our certified physiotherapists provide progressive rehabilitation starting from range-of-motion exercises to full ambulation.

Yes. CARENZA arranges home blood sample collection for all standard lab tests with results delivered digitally. This includes fasting glucose, HbA1c, CBC, lipid profiles, kidney function tests, and more.

Yes. CARENZA's physician can review your current medical management, medications, and care plan and provide a second opinion — all at your home, without the need for a clinic visit.